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Gift Rocket Support – Help Center & Documentation

How can we help?

Get the most out of Gift Rocket — documentation, troubleshooting, and expert support for WooCommerce gift cards.

Getting started

Installation, first gift card product & quick setup

Configuration

Settings, PDF design, email templates, wallet passes

Redeem & payments

Applying gift cards, balance, partial redemption

Developer docs

Hooks, REST API, filters & Pro integration

Troubleshooting

Common errors, cron issues, email delivery

Pro features

AI, bulk CSV, expiry reminders, checkout edit

Frequently asked questions

Does Gift Rocket work with WooCommerce Cart & Checkout Blocks?

Yes! The free plugin fully supports WooCommerce Cart and Checkout Blocks — apply gift card codes, edit in cart, and redeem. Checkout editing requires Pro + valid license.

How do I enable Apple Wallet / Google Wallet passes?

You need an ePasscard account (epasscard.com) and API key. Enter the key in Gift Rocket → Settings → Google/Apple Wallet, map a pass template, and passes will be generated automatically after purchase.

Why is checkout edit not showing?

Checkout editing is a Pro feature. Install Gift Rocket Pro, activate license under Gift Rocket → Pro license, then enable "Allow editing at checkout" in Settings → General. Clear cache and refresh checkout.

Can I import gift cards in bulk?

Free version allows CSV import up to 500 rows. Pro license unlocks up to 5,000 rows per file, plus expiry reminders and outstanding balance export.

The email with PDF is not sent. What to check?

Make sure scheduled date is correct, WP Cron is working (check with free plugin WP Crontrol). Verify email settings under Gift Rocket → Settings → Email delivery. Also check spam folder.

Does the AI assistant work out of the box?

AI requires Pro license and your own API key (OpenAI, Anthropic, Gemini, or OpenRouter). Configure under Gift Rocket → AI, set credits and rate limits. Then enable storefront AI if needed.

Email support

For technical issues, license questions, and pre-sales. We reply within 24-48 hours on business days.

support@webcartisan.com

Priority for Pro license holders

WordPress.org forum

Free community support for the base plugin. Share ideas, report bugs, or help other users.

Open forum topic →

Free plugin only

Documentation portal

User guide, developer handbook, API references, and migration CSV specs.

Read docs →

Includes hooks & filters

Plugin System Status

Check if your server meets requirements (PHP 8.1+, WooCommerce active). Use Gift Rocket → System Status inside wp-admin.

Latest changelog v1.0.0

Initial release: gift card product type, PDF/email, Blocks support, Apple/Google Wallet integration, fraud safeguards.

Full changelog →

Report a security issue

Responsible disclosure: support@webcartisan.com

Priority support for Pro customers

Direct email support, faster response, and assistance with AI, REST API, bulk import & custom integration.

Upgrade to Pro →

GiftRocket

GiftRocketWP