Resending a Gift Card Email
If a recipient says they never got their card:
- Go to GiftRocket > Dashboard.
- Search for the recipient’s email or the card code.
- Check the email address is correct. If it isn’t, click Edit, fix it and save.
- Click the Resend icon.
Tip: Ask the recipient to check their spam folder first. For better delivery, use an SMTP plugin to send WordPress emails.
Expiry Reminders
GiftRocket automatically emails recipients 7 days before their gift card expires, as long as the card is still active and has a balance. Each card gets one reminder.
To send a reminder yourself, click the Send Expiry Reminder icon on the card in the Dashboard.
