Expired Cards
When a card passes its expiry date:
- It can’t be used at checkout, and the balance checker shows it as expired.
- Its status changes to Expired the first time someone tries to use it or check its balance. Until then the Dashboard may still show it as Active. To tidy up, tick the cards and use the Mark as Expired bulk action.
- Any remaining balance stays in the history and in the Export Liability CSV.
To extend an expired card: edit it, set a new Expire Date, change Card Status to Active and save.
Disabled Cards
A disabled card can’t be used anywhere. Cards become disabled when:
- You set Card Status to Disabled / Voided.
- The order that bought the card is cancelled or refunded.
To turn a card back on: edit it, set Card Status to Active and save.
