GiftRocket keeps gift card balances correct when FluentCart orders are refunded or cancelled. There are two kinds of order to think about: an order that was paid with a gift card, and an order that bought a gift card.
Orders Paid With a Gift Card
| What happens to the order | What GiftRocket does |
|---|---|
| Refunded | The amount spent from the gift card is put back on the card. |
| Cancelled | The amount spent from the gift card is put back on the card. |
Example: A customer spends $40 from a $100 card, leaving $60. If that order is refunded, the card goes back to $100.
The returned amount appears in the card’s history as “Restored $40.00 on refund of FluentCart Order #1042”.
Orders That Bought a Gift Card
| What happens to the order | What GiftRocket does |
|---|---|
| Cancelled | The gift card is set to Disabled so it can’t be used. |
| Fully refunded | The gift card is set to Disabled so it can’t be used. |
| Partly refunded | Only gift cards whose product was refunded are set to Disabled. Cards for products that weren’t refunded keep working. |
Note: A disabled card can’t be spent, even if the recipient already used part of it. To give the remaining balance back, edit the card and set it to Active again (see 5.2).
