Quick answers to the questions store owners ask most.
Can customers use more than one gift card on an order?
No. One gift card can be used per order. Any unused balance stays on the card for next time.
Do gift cards show up in my SureCart Coupons?
No. GiftRocket creates a temporary discount during checkout and deletes it when the order is placed.
Can I change a card’s balance?
Yes. Edit the card and change Current Balance ($) (see 5.3). The change is recorded in the card’s history.
What happens if I refund an order paid with a gift card?
The refunded amount goes back on the card, up to what the card paid (see 7.1).
Can a gift card be used in a different currency?
Gift cards are issued in the currency of the store at the time of purchase. Keep your store in one currency for gift cards.
Can I see how much my store owes on gift cards?
Yes. Use Export Liability CSV on the dashboard (see 5.6).
What happens to my gift cards if I delete the plugin?
Deactivating GiftRocket keeps all your data. Deleting the plugin removes all gift cards, history and settings. Export your cards first (see 5.6).
Where do I get help?
Go to GiftRocket → Get Support and click Visit Documentation & Support Center, or post in the WordPress.org support forum for GiftRocket.
